Refund policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

item. We will immediately notify you on the status of your refund after inspecting the item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
contact. sale@theroxymob.com

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sale@theroxymob.com